Pohutukawa Chocolate Company follows strict guidelines and privacy laws to ensure your personal details remain confidential and secure. Any personal information Pohutukawa Chocolate Company collects will not be used in ways you have not consented to. Please refer to our Privacy Policy for further information.

No, we don't have a physical store anywhere in New Zealand at this current time, our business only exists as an e-commerce platform.

No, once you finish the checkout process for an order, you cannot cancel thereinafter.

Indeed, numerous clients opt for sizable bulk orders, particularly for significant events such as corporate gifting. Whittaker's Chocolate stands as an exceptional and unforgettable gift, guaranteed to leave a lasting impression on clients, employees, or partners alike. With our extensive array of flavours and meticulously crafted packaging selections, you have the flexibility to tailor your bulk order to precisely match any corporate function, holiday festivity, or special commemoration. Whether the objective is to express gratitude, fortify business affiliations, or simply share delight, Whittaker's Chocolate emerges as the quintessential choice for bulk orders that promise to make an enduring impact.

T&C's can be found at the bottom of every page. Click on the link aptly named "Terms & Conditions", alternatively click here to view.

Yes, you can change the language using the drop-down selector located at the bottom of every page.

Yes, simply visit the product page and select "Notify When Available." This action triggers an alert for us, and we'll endeavor to restock the product promptly. Once the product is restocked, you will receive an email notification from us to keep you informed.

Yes, we offer a business referral program. To access it, please navigate to the main menu and select 'Referrals,' or simply click here. Additionally, you can find the 'Refer' button conveniently located at the bottom of every page.

Default currency is set to NZD (New Zealand Dollar $).

Yes, currency can be changed using the currency drop-down selector located at the top and bottom of every page, this will change the currency for the entire site.

After adding products to your cart, you can apply promo codes on the "Cart" page. Simply click the "Cart (x)" button located at the top right-hand side of the website to access this page. Once there, click the "Enter a promo code" link. Then, copy and paste the code into the input box that appears after clicking the link.

Unless exclusively saved by you to your account, we do not retain your credit card details. Payments made by Pohutukawa Chocolate Company are exclusively processed through Stripe and are therefore subject to their terms and conditions.

We ship to all international countries with the exemption of Australasia.

Differences are as follows: Economy Shipping:​ International (excluding Australasia): 3 - 10 business days No tracking or signature Standard Shipping: International (excluding Australasia): 2 - 6 business days​ Includes tracking and signature Express Shipping:​ International (excluding Australasia): 1 - 5 business days Includes tracking and signature

No, we currently don't ship anywhere within New Zealand.

You can view tracking information for your product if you selected either 'Standard' or 'Express' shipping at checkout. Economy does not include tracking.

We use New Zealand Post (NZ Post) for all orders.

No, Pohutukawa Chocolate Company is not responsible for orders sent to an incorrect address. It is your responsibility to ensure your delivery address details are correct. If you have an account with us, you can update your address details by clicking on the 'Profile Icon' located at the top right corner of every page and then add or edit your addresses under the ‘Addresses’ tab.

No, we do not accept returns after purchase. If you encounter any concerns or dissatisfaction with any of our products, we encourage you to reach out through our email where we will assist you promptly. Alternatively use our online contact form located on our contact page. Email: contact@pohutukawachocolateco.co.nz

No, Pohutukawa Chocolate Company is not responsible for orders sent to an incorrect address. It is your responsibility to ensure your delivery address details are correct. If you have an account with us, you can update your address details by clicking on the 'Profile Icon' located at the top right corner of every page and then add or edit your addresses under the ‘Addresses’ tab.

Please refer to our refund policy for the process of eligible refunds, you can view the policy here.

Our dark chocolate with over 50% cocoa content (excluding caramel flavours) does not include milk in its ingredients, making it suitable for lactose intolerant individuals and vegans. However, please be aware that our dark chocolate is manufactured on the same production line as our milk chocolate varieties, which may result in traces of milk chocolate. You can locate the ingredients used for each product on its corresponding product page.

No, our products do not contain genetically modified (GM) ingredients. We prioritise the use of ethically sourced ingredients in our chocolates.

None of our chocolate products contain palm oil. Our commitment to ethical sourcing ensures that we use sustainable ingredients in all our chocolates.

While some of the flavours are free from added gluten, we do not have dedicated production lines for gluten-free products. As a result, there is a possibility of traces of gluten in our other products despite our stringent allergen control measures. Therefore, we refrain from labelling our other flavours as 'gluten-free'. If you have any inquiries regarding gluten content in our products, please feel free to contact us.

Whittaker's have been granted Halal accreditation by FIANZ for many of there Classic and Specialty flavours. Please refer to the respective product page for each item's Halal certification status.

You can locate nutritional details for each product on its corresponding product page.

Either fill out our online contact form located on our contact page or email us directly at: contact@pohutukawachocolateco.co.nz

At Pohutukawa Chocolate Co, we prioritize our community above all else. Our unique company constitution reflects this commitment, as we donate 10% of our profits to charitable organisations chosen by our customers. Through our transparent process, customers communicate their preferred charities, and the top 10 charities for the year receive 10% of our profits, ensuring that our success directly benefits causes close to our customers' hearts.

At Pohutukawa Chocolate Co, we are deeply committed to engaging with our community and listening to feedback from all stakeholders. Whether through written correspondence or direct communication, we actively encourage our customers to share their thoughts and opinions with us. We believe that feedback is essential for continuous improvement, and we take every comment and suggestion seriously. For instance, when our customers expressed a desire for more transparency regarding our ingredients, we responded promptly by enhancing the clarity of our ingredient lists. By prioritising open communication and responsiveness, we strive to foster a strong sense of trust and collaboration within our community, ensuring that our chocolates meet and exceed the expectations of our valued customers.

At Pohutukawa Chocolate Co, we believe in conducting business with integrity and transparency. Our commitment to honesty extends beyond transactions – it's about building lasting relationships with our clients, who are more than just customers; they become valued members of our chocolate family. We strive to be open and forthcoming in all our interactions, ensuring that our clients feel respected, valued, and part of a trusted partnership built on trust and integrity.

Whittaker's Chocolate embodies the essence of New Zealand (NZ), symbolizing sustainability, exclusivity, and creativity. With a heritage spanning over 130 years, our premium NZ-made chocolate reflects our commitment to quality and authenticity. Explore our diverse range, including gluten-free, vegan, and Fairtrade options.

Indulge in over 15 distinct flavours, each offering a unique and luxurious experience. From corporate gifts to personal celebrations like birthdays, and even special occasions such as wedding cakes, our chocolates add a touch of sophistication to any event. With Whittaker's, the culinary possibilities are endless.

Our range of flavors seamlessly integrates into your lifestyle, offering endless culinary inspiration. Whether it's indulging in a decadent hot chocolate made with our almond gold chocolate, creating a delightful chocolate syrup for pancakes with our honey nougat and almond chocolate, or crafting inventive recipes like rum and raisin cheesecake or dark Ghana chocolate smoothies with kiwifruits, Whittaker's Chocolate elevates every moment with its exquisite taste and versatility.